Terms of purchase
for KizzAffaire Warsaw
date: 9-11th January 2026
§ 1
While proceeding to on-line payment you agree to and accept the “Terms and Conditions of PASS purchase” and “Event Regulations”. Credit card transactions’ and e-transfers’ settlements are handled by Settlements Dotpay Center (Centrum Rozliczeniowe Dotpay).
By purchasing the ticket you agree with the following :
“I hereby declare that I am aware that the organiser and administrator of personal data is Chagowska Productions Sp. z o.o. Sp.k. and I accept the Privacy Policy”
§ 2
RETURNING TICKETS
There is a 7-day return policy when purchasing a pass. After the 7th day from the date of purchase we do not accept pass returns for any reason. This includes any accidents or emergencies.
Passes purchased after 1.01.2026 can only be returned until 8.01.2026. Receiving the wristband at the festival office automatically blocks the possibility of returning it.
Multipasses (couple passes, group passes registered as one pass for many people) treated as one pass are purchased by one transaction, which means that only the entire pass can be returned. Half or part of the pass cannot be returned.
In order to request a refund, the ticket details must be sent to the address registration@elsolfestival.pl from the e-mail address from which the registration was made. Refunds will be ordered within a maximum of 14 days of the request and will be processed according to the amount, currency and payment channel used for the purchase.
§ 3
RESALE OF PASSES – CHANGE OF OWNER
Resale of passes and change of the name assigned to the pass can be made only once, no later than 8.01.2026. A purchased pass cannot be resold to another person. The 7-day return policy does not apply after a change of owner. The organizer does not act as an intermediary in the search for a new purchaser. Participants settle the accounts with each other. Passes put on sale later can have different terms and conditions.
The original owner of the pass sends a notification of the change to the organizer at registration@elsolfestival.pl by 8.01.2026 at the latest, stating the name and email address of the new owner.
Title: Resale of pass
Message:
Name and Surname of the original owner:
E-mail of the original owner:
Pass type:
Name and surname of the new owner:
E-mail of the new owner:
Country & city:
Comments:
After 8.01.2026, we do not accept requests for change of pass owner regardless of the reason.
Part of the pass purchased as a couple pass or group pass, can be resold. However, when changing the owner of the pass, it is necessary to maintain the ratio, that is, the resale is done as Leader-Leader, Follower-Follower.
The procedure of owner change is free of charge but is only possible ONCE.
§ 4
TRANSFER OF FUNDS
There is also an option to transfer part of the funds to any event within a year of the event that the participant cannot attend.
– When applying until 20.12.2025 (included) it is 80% of the amount paid
– After 20.12.2025 until 8.01.2026, i.e. the day before the start date of the event, it is 50% of the price paid by the participant.
The transferred funds will be saved in our database and can be used as a discount code for any pass from the offer for any event organised by Chagowska Productions Sp. z o.o. Sp.k (the Organiser) excluding Early Bird offers.
You should inform us about such a request no later than one day before the beginning of the event, i.e. until 8.01.2026 ( by e-mail at registration@elsolfestival.pl)
If you already have funds transferred from previous events and you wish to use them for the KizzAffaire event you may use the option not later than 14 days before the start of the event, i.e 26.12.2025 for any pass available at that moment.
Passes not purchased directly from the Organizer are excluded from the fund transfer option.
§ 5
CHANGE OF PASS TYPE
It is possible to exchange a pass type for another for a similar or wider festival package for an additional charge.
In order to do that, you need to inform the organizer about your wish to exchange the pass by sending an email request to registration@elsolfestival.pl and pay the difference in price between the original and new pass, according to the price list. In the case of exchange for a cheaper pass, the organiser will not refund the price difference.
After the change of pass type, the 7-day return policy does not apply.
Reduction of festival package is treated as a return, possible only within 7 days after purchase.
§ 6
FREE PASSES & SPECIAL OFFERS
Passes to the festival won in competitions or received free of charge are not refundable, transferable to another event or edition or exchangeable for cash. It is possible to extend the package of such a pass under the general conditions of sale. If the winner of a competition already holds a pass for a given edition, he/she may rewrite the competition pass to another person within a maximum of 7 days of the announcement of the competition results. Otherwise, the transfer of the winning pass is not possible.
Passes sold as part of PROMOTIONS AND SPECIAL OFFERS may be subject to separate return, resale and exchange rules, which are specified in each promotion’s regulations.
§ 7
E-TICKETS and FESTIVAL WRISTBANDS
In order to receive festival wristbands and gain entry to the event, it is necessary to present the NAMED E-TICKET received after purchase and the ID or any document with a photo.
It is OBLIGATORY to wear the festival wristband during the entire festival. It must be shown every time when asked by festival staff or security personnel.
Each participant is entitled to 1 festival wristband for the whole event, issued upon registration. We will change them only if the wristband is broken for reasons beyond the user’s control. In such a situation, bring the damaged wristband to the festival office and exchange it for a new one.
Please make sure that your wristband is not too tight or wide when you put it on at the festival office, as this cannot be a reason for a wristband complaint.
§ 8
ADDITIONAL INFORMATION
The Organizer reserves the right to make changes in the program of the event in terms of the schedule of hours and selection of artists, necessary for organizational reasons or arising for reasons beyond the control of the Organizer. Such changes do not constitute grounds for refund of purchased tickets.
This document is subject to changes.
